Our Warranty — Your Peace of Mind

We Stand Behind Every Redvella Device

When you invest in professional-grade red light therapy, you deserve total confidence in your purchase. That’s why every Redvella product comes with a manufacturer-backed warranty — among the most comprehensive in the industry.

Product-Specific Coverage

The exact warranty length for your product is clearly displayed on its product page.

Our warranties range from 1 to 5 years, depending on the model, so you know exactly what protection applies before you buy.

What’s Covered

• Manufacturing defects in materials or workmanship
• LED and electronic component performance
• Structural integrity of frames, stands, and fixtures

What’s Not Covered

• Misuse, neglect, or unauthorised modifications
• Cosmetic wear that doesn’t affect performance
• Damage from improper installation or power supply

60-Day Money-Back Guarantee

We’re confident you’ll feel the difference. If you don’t, return your product within 60 days for a full refund — no restocking fees, no hidden clauses. Return shipping is covered within Australia.

Simple, Hassle-Free Claims

1. Contact our support team with your order number and proof of purchase.
2. Provide photos or video of the issue for quick assessment.
3. We’ll repair, replace, or refund as appropriate, usually within 7–10 business days.

Why Choose Redvella?

• Peace of mind with genuine warranty protection
• Local Australian support — no overseas runaround
• Products designed to last well beyond the warranty period